Refund policy

Last updated: November 1, 2026

This policy applies to purchases from septicproco.shop. septicproco is operated by Artivion, Inc.

30-day free return service

You may request a return within 30 calendar days after receiving your order, including if you change your mind. No reason is required for a change-of-mind return.

Return products in the condition received, with included accessories and original packaging where reasonably available. You may unpack and reasonably inspect your purchase. Missing packaging alone does not remove statutory rights.

Damage caused by misuse may affect eligibility under our voluntary return promise. Rights concerning faulty or misdescribed products remain unaffected.

How to arrange your return

Email jaytrownson@outlook.com with your order number, checkout email address, and the products you wish to return.

We will provide the correct destination and a prepaid shipping label or another return method at our expense. Please dispatch the goods within 14 calendar days after receiving our instructions.

We charge no restocking fees or return handling fees.

Contacting us first helps us arrange free shipping. Statutory cancellation rights do not depend on our approval. Use the destination supplied rather than assuming our business correspondence address accepts returns.

Damaged, defective, or incorrect products

Contact us promptly if a product arrives damaged, has a defect, or differs from your order. Describe the issue and include photographs if reasonably available.

We will provide an appropriate remedy, including repair, replacement, or refund where applicable. Necessary return shipping and replacement delivery will be paid by us.

Photographs are helpful but are not an absolute condition of receiving a legal remedy. Our voluntary return period does not shorten statutory rights.

Refund amounts

For a full-order return, we refund the amount paid for the products and any standard outbound delivery charge.

For partial returns, we refund the returned products and any delivery amount refundable under applicable law. We do not introduce a shipping charge because the products you keep fall below our original free-shipping threshold.

Refund method and timing

We assess returns promptly, notify you of the outcome, and issue approved refunds promptly to the original payment method.

Funds normally appear within 3–7 business days after issuance, depending on your bank or payment provider. This estimated posting period does not extend statutory refund deadlines.

Contact us if your refund has not appeared after seven business days.

Cancellations and exchanges

Email us immediately if you wish to cancel before dispatch. If your order has already shipped, our return service remains available.

For an exchange, contact us to discuss replacement availability and arrange the return.

UK statutory cancellation rights

For qualifying UK distance purchases, you may cancel without giving a reason by notifying us within 14 calendar days after delivery. You then have another 14 calendar days to return the goods.

We reimburse without undue delay. Unless we offer collection, we may withhold reimbursement until receiving the goods or evidence of return, whichever occurs first, and refund within 14 days of that event. If we offer collection, reimbursement is due within 14 days after cancellation.

Standard delivery is refundable. Premium delivery supplements need not be refunded unless legally required. Deductions for handling beyond necessary inspection apply only where lawful.

Our free return arrangements apply. The voluntary 30-day service supplements statutory rights. See the UK government’s return and refund guidance.

Optional cancellation form

To: Artivion, Inc.
1655 Roberts Boulevard N W, Kennesaw, GA 30144, United States
Email: jaytrownson@outlook.com